
U=U - Needs Improvement
Uncle Leung (older gay man) consults counsellor Sam after being diagnosed with HIV.
Reflection & Discussion:
1. How does Sam's lack of empathy affect Uncle Leung’s emotional state and willingness to seek further help?
2. What negative impact might Sam’s indifferent attitude towards Uncle Leung’s concerns about discrimination and relationships have?
3. How does Sam’s reinforcement of stereotypes about age and sexual orientation negatively affect Uncle Leung?
4. What different approaches could Sam take to provide more emotional support to Uncle Leung?
5. How does Sam’s hasty consultation exacerbate Uncle Leung’s feelings of hopelessness and isolation?

U = U - More Appropriate
Reflection and discussion:
1. What specific actions did Sam take to create a supportive and compassionate environment for Uncle Liang?
2.How does Sam's explanation of "Undetectable = Untransmittable" (U=U) alleviate Uncle Leung's fear of transmitting HIV?
3. How did Sam address the discrimination and social isolation that Uncle Liang faced as an older gay man?
4. How does Sam strike the balance between providing information and emotional support, especially for those affected by HIV?
5. What are the benefits of creating a safe and inclusive space for service users to openly discuss personal challenges and health issues?
Summary:
63-year-old comrade Liang Shu consulted with Sam in a safe and supportive environment. Sam listened and sympathized, provided detailed information about "Undetectable = Uninfectious" (U=U), and addressed Liang Shu's concerns about discrimination and relationships, providing hope and practical support.